Copyright @ 2020 One-Mech Limited, developed by Projecontrol
Who we are
We are a customer-centric auto repair and servicing outfit fuelled to ensure exceptional customer experience through transparency and excellent performance. It is only right that you get the full value for money spent on your vehicle and we are here to make sure of that. Our standard of expertise and dogged pursuit of excellence balanced with the precision of technology revs us miles ahead of our contemporary. We are poised to change the gear on the current distrust associated with auto-mechanics, especially in our part of the world. Our goal is to make auto maintenance a culture; one driven by convenience, efficiency and professionalism.
Our Mission
To make quality auto mechanic services readily accessible, convenient and pocket friendly, thus establish and encouraging a maintenance culture amongst car owners and fleet managers.
Our Vision
To build a network of auto workshops and mobile mechanics in various metropolitan areas around the country. Offering quality services to clients anywhere; home, office or roadside, leaving extraordinary customer satisfaction that exceeds expectations, making us the preferred automobile solution brand.
What you benefit
Genuine Spare Parts
Competitive Pricing
Warranty on parts and services
Real-time progress tracking
Access to vehicle service history
Free vehicle pickup and delivery
Repair at home/office by mobile mechanics
Dealing with us
*Purchase of reliable and genuine spare parts *Accurate diagnosis of auto problem *Free fixing of tyres purchased from Autociti *Warranty on parts and services *Personalised customer service *Pocket friendly goods and services *Prompt delivery time *Access to service history *Free advisory services to drivers on car usage and handling *Performance to help prevent the spread of infectious diseases. *Faster, more accurate, and more cost effective diagnostics. *Industry standard performance
FAQs
Do I have to visit your workshop to get my car serviced?
No! Our mobile mechanics either fix your vehicle at your home or office. Alternatively, we pickup, fix and return your vehicle to you in great shape.
How long does it take to service vehicles?
It takes approximately 4 to 6 hours depending on the addition of other optional services e.g. cabin filter change.
What if my vehicle develops same fault after repairing at your workshop?
We take responsibility by offering warranty for parts procured and services rendered by our us. Note that warranty does not cover consumable items
Do I have to pay for my vehicle to be inspected?
We offer free visual inspection to all our clients. However, a more elaborate Diagnostic & Inspection attracts charges
At what point do you request for payment for the required service?
Diagnostic & Inspection charges are paid prior to our mobile mechanics mobilising to fix the vehicle at location (Home or Office). The money you pay is non-refundable, if you didn’t approve the job after the estimate. But if you eventually approve the job, the inspection charges you paid will be reconciled in the final invoice.
Do I need to tip the mechanic?
No. You do not need to tip the mechanic. You are dealing with the company directly and not the mechanic that comes to repair your vehicle.
What happens if the mechanic discovers additional repair while carrying out work on my vehicle?
The mechanic will have to report the additional repair needed, to the company. Estimate for the additional repair would be sent to you (the vehicle owner) electronically via the web application for approval. Additional work would only be done on your approval.
Can I supply my own parts?
We allow customers to provide their own parts, if they so wish. Our warranty does not cover parts supplied by customer.
Do you fix used parts?
We do not fix used parts except parts which the vehicle manufacturer has discontinued production. In such situation, customer will have to approve used part before we can use it.