“Your peace of mind is guaranteed”

For private-use vehicles, our services and new parts are protected by a warranty of 3 months or 6,000km (whichever occurs first) from the date they are provided. For commercial use vehicles, the warranty is for 2 months or 4,000km (whichever occurs first) from the date they are provided.

Contact details can be found on our website at autocitimech.com

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by One-Mech Limited (“Autociti,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Technician that you have requested and scheduled through the Autociti Platform. Capitalized terms not otherwise defined herein shall have the meanings given them in our Terms of Use.

This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.

What Limited Warranty Covers:

Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

workmanship (i.e., that the Vehicle Services were performed correctly).

What the Limited Warranty does not cover:

Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);

Any work for which you have paid the mechanic directly, rather than making your payment through the Autociti Platform;

Any diagnostic or inspection service including pre-purchase inspection services provided through the Autociti Platform;

Any work not scheduled and processed through the Autociti Platform, including any work performed by a Technician originally introduced to you through the Autociti Platform to the extent such work was not scheduled and processed through the Autociti Platform;

Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start);

Any pre-existing condition with your car that is not known by the Technician prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Technician to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);

Any repairs that you request the Technician perform beyond those included in the Technician’s diagnosis of the problem, and which the Technician performs, even if those additional repairs are needed to fix the issue you asked the Technician to diagnose; provided, however, that if you authorize and pay for additional repairs through Autociti Platform, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and

Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).

 

LIMITED WARRANTY INFORMATION

TERMS & CONDITIONS

Parts and Service Warranty

For private-use vehicle, we protect your investment on services provided and new-parts supplied by us with a 6 month/10,000 km (whichever comes first) guarantee from the date the service was provided against product failure due to defect. For commercial-use vehicle, we protect your investment on services provided and new-parts supplied by us with a 3 month/5,000 km (whichever comes first) guarantee from the date the service was provided against product failure due to defect Subject to certain conditions, if any defects in workmanship arise within this period, we will work with you to resolve the issue at no additional cost.

At our option, Autociti will repair, have repaired by a repairer of our choice, replace, or refund the purchase price of the part in the event of a failure. Note this warranty does not cover consumable items

All warranties & refunds are null and void if:

•The Terms & Conditions and return policies are not complied, including those on the front of the invoice.

•The part is used in a vehicle for racing, off-road recreational purposes, or converted from private passenger use to commercial or fleet use.

•Failure is caused by abuse, misuse, or modifications.

•Failure is caused by towing a trailer or other vehicle unless the vehicle is equipped for this purpose as recommended by the manufacturer.

•The part fails or becomes defective due to the vehicle being involved in a collision, fire, theft, vandalism, riot, terrorism, explosion, lightning, earthquake, windstorm, water, and flood.

•The installed heat tab is removed or melted (mechanical parts). The tamper-proof label is removed or broken (electrical parts).

•The ECM was not flashed or reprogrammed by manufacturer’s dealer.

•The part is sold “As-Is – Where-Is” as indicated on the front of the invoice.

•The engine, transmission, transfer case, carrier or axle assembly fluids are over or underfilled.

•The vehicle is not serviced and documented at proper intervals or fuel, oil and coolant is not used in accordance with the vehicle manufacturer’s specifications.

•The engine oil and filter are not replaced and documented every 5000 km or 3,000 miles with the appropriate manufacturer’s recommended motor oil and fluid level.

•The transmission fluid and filter are not replaced and documented at the time of installation with the appropriate manufacturer’s recommended transmission fluid and level or transmission is not serviced and documented at the manufacturer’s specified interval in accordance with the vehicle manufacturer’s specifications.

•Failure to provide written maintenance, installation receipts and other documentation thereof.

•Engines, transmissions, transfer cases, carriers, axle assy. or any other part and the vehicle they are installed in are not made available for inspection & testing within 5 days of filing a claim and prior to removal.

•The “Accessories or Extra Parts”, non-warranty or non-sale parts cause damage or failure to the parts under warranty.

•Core is not for same interchange (fitment) as sold on the invoice, not complete (must contain same parts as invoiced part), not rebuildable, e.g., the engine block is damaged, the transmission case is damaged.

•Customer fails to return the original part and/or the customer does not accept delivery of the replacement part or refund within 6 business days of an approved warranty claim or refund.

•Part is not shipped or returned within 6 business days of an approved return.

•Any parts not ordered through the Autociti Platform are installed by the Technician;

•After receiving the Vehicle Services, you take your car to a person not scheduled and processed through the Autociti Platform to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving Autociti the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).

•You will be charged for one hour of labour fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

Terms & Conditions

•The original invoice must accompany all returns and is non-transferable.

•Warranty is non-transferable and only valid for the customer named on the invoice.

•Approval for repairs, disassembly, alterations or replacements must be approved by us prior to any work being performed.

•We reserve the right to inspect any product prior to replacement or repair.

•Labor is only included if expressly stated on the front of the invoice.

•Appropriate maintenance receipts required.

•The year and model of the vehicle or part printed on the invoice is within a range of interchangeability (fitment) and may not necessarily be the exact model and year as the part or vehicle that has been provided.

•Glass breakage and paint damage are not covered under this warranty or sale.

•No guarantee on colour match, returns for the wrong colour will be subject to return policy and terms & conditions.

•Refer to the manufacturers “Owner’s Manual” for your vehicle for correct operation and maintenance schedule.

•Mileage is not guaranteed on any part.

•We are not responsible for purchaser errors.

•We are not responsible for shipping/freight delays. Shipping/freight is a 3rd party service and beyond our control.

•Customer is fully responsible for all shipping, freight and delivery costs and are non-refundable. Customer accepts all return costs.

•Shipping, freight, delivery costs, similar and/or physical damages are not covered by the warranty or sale for any reason.

•For purchased items, the customer has 5 business days after an item to submit a written claim of damage, missing or incomplete parts. Mail claims to: warranty@autocitimech.com or visit Autociti, Sugarland Estate, Km 22 Lekki – Epe Expressway, beside Fidelity Bank, Lekki Peninsula II, Lekki, proof of delivery required.

•If customer is not present to receive the delivery of a purchase, the customer agrees to assume all liability for item(s) left at the delivery address without a receiver and signature thereof.

•We are not responsible for personal injury or damage during, or as a result of, handling or installation of our product.

•Replacements, repairs or price adjustments do not extend your warranty.

•Engine Warranty: is limited to the Long Block which includes defects in the block, heads, pistons, crankshafts, camshafts, rockers and oil pumps. All other parts that may be provided are “Accessories or Extra Parts” and are excluded from the sale and warranty, including but not limited to parts such as switches, sensors, cables, oil pan, wire harness’, electronics, belts, hoses, filters, gaskets, seals, water pump and manifolds.

•Engine: Claims related to the overheating or improper lubrication of the engine or its components are not covered by this warranty.

•Timing belts/chains, thermostat, water pump, spark plugs, belts, hoses, fluids, filters, gaskets and seals are excluded from the warranty and sale and are routine maintenance items and should be replaced at the time of installation and at the manufacturers recommended service intervals.

•Proper operation of the cooling and electrical system must be checked during the installation of products that can be affected by those systems.

•While most fluids have been drained from our products, it is your responsibility to completely drain and replace with fluids, lubricants, antifreeze and filters that are fresh, clean and approved by the OE manufacturer.

•Any “Recommended Installation Procedures” provided by us must be followed by the installer to maintain warranty coverage.

•Other: Tie rod ends, ball joints, wheel bearings and bushings related to steering and suspension components are not included in the warranty or sale and should be inspected and replaced by the installer.

•In the Event of Failure:

•If there is a materials or workmanship defect within the Warranty Period, we will, at our option and at no additional cost to you: (i) engage a Technician without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund any amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid for purposes of any refund under this Limited Warranty.) If a refund is to be issued due to defective materials, we may require the return of the defective part or parts at issue prior to processing a refund. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.

•We neither assume nor authorise anyone to assume for us any other obligation or liability in connection with the Vehicle Services.

Notices

Any pre-existing condition with your car that is not known by the Technician prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Technician to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);

If you pay the mechanic directly for any repair services or if the mechanic performs any job that is not authorized by Autociti, our warranty does not apply. Only repair services ordered through Autociti platform are covered by our warranty.

If you ordered a repair service where we did not perform the diagnostic, our warranty only covers the defect in the replacement. (e.g. if you ordered a battery replacement because your car was not starting, if the car does not start after replacing the battery, this warranty does not cover the “car not starting event”.)

If after a mechanic performs a service, you have reason to believe the services caused other problems, the warranty will be voided if you hire another mechanic (outside of Autociti) to inspect or work on your car. If we send a mechanic to inspect the car and the inspection demonstrates that the problem was indeed caused by the previous service, then the mechanic will fix the car at no cost to you. If the problem was caused by other reasons, the mechanic will bill you for the inspection or any further repair services provided by them.

Tyres: Due to many varied and different conditions to which used tyres may have previously been exposed, we make absolutely NO warranty, expressed or implied, as to the fitness for a general or particular purpose or of merchantability in connection with any sale of used tyres. ALL USED TYRES ARE SOLD “AS-IS”. Used tyres are not tested or labelled by us to meet any safety standards. The purchaser of used tyres from us agrees to accept all risks relating to the use of such used tyres.

Repair Service: Purchaser hereby authorises the repair work to be done along with the necessary materials and hereby grant you or your employee’s permission to operate the vehicle on streets, highways or elsewhere, at my own risk, for the purpose of, but not limited to, testing or inspection. An express mechanic’s lien is hereby acknowledged on the vehicle to secure the number of repairs thereto. Warranty on labour is limited to craftsmanship and 4 months or 7,000 km, whichever comes first, for private use cars. Meanwhile, for commercial use car, warranty on labour is limited to craftsmanship and 3 months or 6,000 km, whichever comes first. Warranty work must be performed in our shop and cannot exceed the original cost of repair. Customer agrees that Autociti is not responsible for loss or damage to the vehicle or loss of articles caused by fire, theft, accidesnt or any other cause.

Return Policy

Purchased part(s) returned undamaged (may exclude warranty claims) and complete within 30 days of the original purchase date may be credited at management’s discretion, subject to a 20% restocking fee and less all shipping, freight and delivery Any incomplete or disassembled part returned, for any reason, including warranty claims, will not be refunded, the part must be returned in the same condition as when it was purchased.

Any part being returned that does not include our special identification marks, has had the tamper-proof label removed or broken is non-refundable.

Refunds will be issued in the form of the original payment, except purchases made with cash: a check refund will be issued. Purchases made with a check: if the payment is less than 14 days old, a refund will be issued in the form of an in-store credit.

How to file a claim under this Limited Warranty

You can send an email to warranty@autocitimech.com with the following information:

Name:

Repair Order/Invoice #:

Technician Name:

Time of Appointment:

Repair Service:

Current Mileage:

Nature of problem:

Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note that attempting to fix the problem will immediately void your Limited Warranty.

Required Photos:

1. Proof of Purchase

2. License Plate and VIN

3. Odometer

4. Registration

5. Damaged or defective vehicle area